Terms And Conditions
Gardeners Notting Hill Service Terms and Conditions
These Terms and Conditions set out the basis on which Gardeners Notting Hill provides gardening and related services to residential and commercial customers in its service area. By placing a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the person, company or organisation requesting the services of Gardeners Notting Hill.
Company means the gardening business trading as Gardeners Notting Hill.
Services means any gardening, garden maintenance, soft landscaping, clearance, lawn care, planting, hedge trimming or other related services provided by the Company.
Booking means a request by the Client for Services that has been accepted and confirmed by the Company.
Service Area means the locations where the Company offers Services, primarily within and around Notting Hill and neighbouring districts, as determined by the Company from time to time.
2. Scope of Services
The Company provides a range of gardening and outdoor maintenance services, which may include routine garden care, seasonal tidy-ups, one-off improvements, soft landscaping work and general outdoor clearance. The exact scope of the Services for each Booking will be agreed with the Client in advance, either verbally or in writing.
Any description of Services given by the Company is for guidance only. The Company reserves the right to reasonably adjust the method or sequence of work to achieve a similar result, provided that the overall nature of the Services is not materially changed.
3. Booking Process
3.1 A Booking may be requested by the Client via the Companys accepted communication channels, which may include telephone, online forms or other methods specified by the Company from time to time.
3.2 The Client will be asked to provide details of the property, access arrangements, required Services and preferred dates and times. The Company may request photographs or further information to assess the scope of work before confirming a Booking.
3.3 A Booking is not considered confirmed until the Company has acknowledged acceptance of the Booking and, where applicable, any required deposit has been paid by the Client.
3.4 The Company reserves the right to decline a Booking for any reason, including where the property falls outside the Service Area or where the requested Services cannot reasonably be carried out.
3.5 For larger or more complex projects, the Company may arrange a site visit. Any quote provided following a site visit is based on information available at that time and may be revised if additional work is requested or if circumstances change.
4. Quotes and Pricing
4.1 The Company may provide a fixed-price quote or an estimate based on an hourly or daily rate, depending on the nature of the Services. The type of pricing will be made clear to the Client before the Booking is confirmed.
4.2 All prices are stated in pounds sterling and, unless expressly stated otherwise, are exclusive of any applicable taxes or waste disposal fees.
4.3 Quotes are normally valid for a limited period specified by the Company. If no period is specified, the quote will be valid for 30 days from the date it is issued, after which the Company may review and revise the pricing.
4.4 Additional charges may apply for green waste removal, bulky waste disposal, specialist equipment, parking fees or congestion charges, where relevant. The Company will endeavour to notify the Client of such charges in advance wherever reasonably possible.
5. Payments
5.1 The Client agrees to pay the Company the agreed price for the Services in accordance with these Terms and Conditions and any payment schedule notified to the Client.
5.2 The Company may require a deposit or advance payment to secure a Booking, particularly for first-time Clients, new installations or larger projects. Any such requirement will be communicated before the Booking is confirmed.
5.3 Unless otherwise agreed in writing, payment for one-off or short visits is due on completion of the Services on the day of attendance. For ongoing or contract work, the Company may invoice weekly, fortnightly or monthly, as communicated to the Client.
5.4 Payment methods accepted by the Company will be notified to the Client and may include bank transfer, card payment or other methods specified by the Company from time to time. Cash payments may be accepted by prior agreement only.
5.5 If the Client fails to pay any amount due by the stated due date, the Company reserves the right to charge interest on the overdue amount at a reasonable rate and to suspend further Services until full payment is received.
5.6 The Client shall not be entitled to withhold any payment by way of set-off, counterclaim or deduction without the prior written agreement of the Company.
6. Cancellations and Rescheduling
6.1 The Client may cancel or request to reschedule a Booking by providing notice to the Company. The amount of notice required may vary depending on the nature and duration of the Services.
6.2 For standard visits of up to one day, the Client should provide at least 24 hours notice of cancellation or rescheduling. For larger jobs or multi-day projects, the Company may require a minimum of 48 hours notice. Any specific requirements will be notified to the Client at the time of Booking.
6.3 Where the Client fails to provide the required notice, the Company reserves the right to charge a cancellation fee, which may be up to 50 per cent of the anticipated value of the Booking or retention of any deposit paid, to cover costs and loss of time.
6.4 The Company may need to cancel or reschedule a Booking due to weather conditions, staff illness, safety concerns, access issues or other circumstances beyond its reasonable control. In such cases, the Company will notify the Client as soon as reasonably practicable and will offer an alternative date where possible.
6.5 The Company shall not be liable for any loss, damage or costs suffered by the Client arising from a reasonable cancellation or rescheduling by the Company.
7. Access and Client Obligations
7.1 The Client must ensure that the Companys staff and contractors have safe and reasonable access to the property, including access to any communal areas, gardens, side passages or parking spaces necessary to carry out the Services.
7.2 The Client is responsible for informing the Company of any restrictions, security arrangements, parking limitations, pets or potential hazards at the property before the Booking date.
7.3 If the Company is unable to carry out the Services due to lack of access, unsafe conditions or incorrect information provided by the Client, the Company may treat the Booking as cancelled by the Client and may charge a cancellation fee.
7.4 The Client shall ensure that any valuables, breakables or particularly fragile items in the working area are removed or properly protected before the Services begin.
8. Health, Safety and Conduct
8.1 The Company is committed to working safely and responsibly. Its staff and contractors will follow reasonable health and safety practices while on site.
8.2 The Client must not request any work that is unsafe, unlawful or outside the scope of normal gardening and maintenance services, including working at unsafe heights or using equipment in a hazardous way.
8.3 The Company reserves the right to withdraw staff from a site if they encounter abusive behaviour, unsafe conditions or other serious concerns. In such circumstances, the Company may treat the Booking as cancelled by the Client.
9. Waste Regulations and Disposal
9.1 Gardeners Notting Hill aims to comply with all relevant UK waste management regulations and environmental requirements in relation to green waste and other materials removed from a Clients property.
9.2 Standard gardening work may generate green waste such as grass cuttings, hedge trimmings, branches and plant material. The default arrangement is that such green waste will be left neatly on site in an agreed area for the Client to dispose of, unless waste removal has been expressly included in the Booking.
9.3 Where waste removal has been agreed, separate charges may apply. These charges reflect transport, disposal fees and any relevant regulatory compliance costs.
9.4 The Company will not remove hazardous, contaminated or prohibited materials, including but not limited to asbestos, chemicals, tyres, electrical goods or construction rubble, unless specifically agreed and legally permitted.
9.5 The Client is responsible for ensuring that any waste left on site for local authority collection or private removal is stored and presented in accordance with local regulations.
10. Property Damage and Liability
10.1 The Company will take reasonable care when providing Services. However, minor wear and tear or incidental disturbance may occur as a natural result of gardening and outdoor work.
10.2 If the Client believes that the Company has caused material damage to property or plants, the Client must notify the Company in writing as soon as reasonably practicable, and in any event within seven days of the work being completed.
10.3 The Companys liability for any direct loss or damage arising from its negligence or breach of contract shall, in any event, be limited to the lower of the total price paid for the relevant Services or the reasonable cost of repair or replacement, as determined by the Company acting reasonably.
10.4 The Company shall not be liable for any indirect or consequential losses, including loss of enjoyment, loss of profit, loss of anticipated savings, or any loss arising from delays or cancellations, except where such limitation is prohibited by law.
10.5 The Company shall not be responsible for any damage or deterioration caused by pre-existing defects, extreme weather, pests, plant diseases, soil conditions, subsidence or other factors beyond its reasonable control.
11. Plants, Lawns and Living Material
11.1 Any estimates provided regarding growth, flowering, density or longevity of plants, lawns or living material are indicative only and cannot be guaranteed, as they depend on factors such as weather, maintenance, soil and pests.
11.2 Once the Services are completed, the Client is responsible for ongoing care, watering and maintenance of plants and lawns unless the Company has been specifically engaged to provide continuing maintenance.
11.3 The Company shall not be liable for any failure of plants or turf that is due to inadequate care, neglect, extreme conditions or circumstances beyond the Companys control.
12. Complaints and Quality Assurance
12.1 The Company aims to provide a professional standard of service throughout its service area. If the Client is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible, providing details and, where available, supporting information.
12.2 The Company will investigate complaints in good faith and may arrange a revisit to assess the issues. Where a genuine shortfall in service is identified, the Company may, at its discretion, offer to rectify the work or provide a partial refund.
12.3 The Companys decision on any remedial action will be final, subject always to the Clients statutory rights under UK law.
13. Force Majeure
13.1 The Company shall not be in breach of these Terms and Conditions nor liable for any delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances or causes beyond its reasonable control.
13.2 Such events may include severe weather, flooding, storms, pandemics, labour disputes, transport disruptions, acts of government, or any other situation making it unsafe or impractical to carry out the Services.
14. Data Protection and Privacy
14.1 The Company will collect and use personal information about the Client only to the extent necessary to arrange, provide and manage the Services, process payments and handle enquiries or complaints.
14.2 The Company will take reasonable steps to keep Client information secure and will not sell or share such information with unrelated third parties except where required by law or necessary to deliver the Services.
15. Amendments to Terms
15.1 The Company may update or amend these Terms and Conditions from time to time. Any changes will take effect from the date they are published or notified to the Client and will not normally affect existing confirmed Bookings unless required by law or regulatory changes.
15.2 The version of the Terms and Conditions in force at the time of the Booking will apply to that Booking, unless otherwise agreed in writing.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court of competent jurisdiction, such provision shall be removed or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
17.2 No failure or delay by the Company to exercise any right or remedy under these Terms and Conditions shall be construed as a waiver of that right or remedy.
17.3 The Client may not assign or transfer their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations, provided that it remains responsible for the overall delivery of the Services.
By confirming a Booking with Gardeners Notting Hill, the Client confirms that they have read, understood and agree to these Terms and Conditions.
